Thumb Drives
How do I access my thumb drive files?
Using your thumb drive is as simple as plug and play!. From there you can enjoy your converted memories!
My USB thumb drive keeps asking to be formatted every time I plug it in. What should I do?
We can help with that!. First, do not format your USB/USB-C thumb drive. This will erase the contents of the drive. Second, check your computer's operating system to make sure your computer is compatible with our USB thumb drives. Our USB thumb drive
How do I backup the digital files on my USB thumb drive?
Creating a backup of your precious recorded moments is a great insurance policy in case anything happens to your original USB/USB-C thumb drive. We recommend storing copies of your digital files in two or more places. You can even keep copies on a se
How do I troubleshoot my USB thumb drive?
A USB/ USB-C thumb drive is a great way to get your digitized, future-proof, and ready-to-relive memories back. There are a couple things you can do to make sure your USB thumb drive works for years to come:. 1. Ensure USB compatibility Our USB/USB-C
I received my order. Where is my thumb drive?
Thumb drives are packed in small dark envelopes with your completed order. Often, the envelopes can fall to the bottom of the box, get mixed in with the packing material, or even be taped to the inside of the box.