Processes and Policies
What are the dimensions of your boxes?
Great question!. We'd first want to clarify that the dimensions don't determine how many items you can send in, as you pay up front for a pre-numbered amount of items to be converted. Additionally, you don't necessarily have to use our box! If you ha
Thank you for your feedback!
We're thrilled that you had a great experience with KODAK Digitizing. Would you be willing to share your experience online with a review?. Leave a Review on Google:. Your feedback would help the next family looking to preserve their treasured moments
What is digitization?
What does Kodak Digitizing have to do with digitization and what’s a Kodak Digitizing Box? Great questions, let’s answer them!. First let's cover digitization. It means taking old home analog media - things like pictures, tapes, and film - and turnin
What is your privacy policy?
Great question!. Given that we are handling our customers' precious and personal memories, privacy is of utmost importance to us. We've crafted an extensive privacy policy that you can look at here.
Do you provide services internationally?
We do not ship internationally at this time. We currently fulfill orders within the contiguous U.S. only. KODAK Digitizing Box does not does ship to Alaska, Hawaii, Puerto Rico, APO/FPO/DPO addresses and P.O. boxes.
I'm between box sizes. What do I do?
No worries!. If you are between KODAK Digitizing Box sizes, just order the smaller box. We provide extra barcodes with every KODAK Digitizing Box, giving you the flexibility to send in extra items. Just apply the additional barcodes to the extra item
Does my KODAK Digitizing Box expire?
We completely understand that life happens and you might forget about your Kodak Digitizing box. No need to worry! We don't want your purchase to go to waste. There is, however, an expiration date for your box and your prepaid shipping label. Your pr
Will you return my original items?
Absolutely!. We understand how important, and even irreplaceable, your originals items are. So we always make sure to return your original items with your completed order.
How can I mix and match items?
Mixing and matching your items is easy! Each KODAK Digitizing Box is pre-paid for a certain number of items, and you can send in any combination of items, no matter what they are. To give you the flexibility to send a wide variety of items in your KO
Do you ship to Hawaii or Alaska?
Currently, KODAK Digitizing Box only ships to the continental United States. We cannot ship to Hawaii or Alaska.
Is it safe?
Yes!. We've designed your KODAK Digitizing Box to be a safe way to digitize home movies and photos. We're the leader for home movie and photo conversion. We've served over 250,000 families and created well over 1 million DVDs/CDs and digital files fo
How does it work?
Within 48 hours of placing your order, your KODAK Digitizing Box will be on its way!. It includes the following:. When preparing your KODAK Digitizing Box to ship to our facility, it's very important to barcode your items. Barcodes are included with
What is included?
Within 48 hours of placing your order, your KODAK Digitizing Box will be on its way!. Included is the following:. After you send back in your KODAK Digitizing Box and the digitization process is complete, we will ship your completed KODAK Digitizing
How long does it take?
Standard processing time is estimated at 4-6 weeks once your order arrives at our processing facility, but there are a number of factors that contribute to how long it will take a particular order to be completed. Certain specialty formats often requ
Can you ship to an APO or FPO?
Unfortunately, we are unable to ship to Army, Air Force, or Fleet Post Offices at this time. This is something we are still working on. However, we are always making changes and updating where we ship. Please keep an eye out on our website for future
Can I mix and match my formats?
Absolutely!KODAK Digitizing Box is designed for you to be able to tailor the ordering process to exactly what you want. Mixing and matching your items is easy! Each KODAK Digitizing Box is pre-paid for a certain number of items, and you can send in a
What’s your return policy?
Think we missed something? Simply contact us at [email protected] to let us know. If we can’t fix it, we're happy to provide a refund or credit. No hassle. We accept returns within 30 days of completion of an order. Though we are not obli
I live in Chattanooga. Can I bring my order to you?
That's a great question. We actually request that you place an order and ship your items to us after receiving your KODAK Digitizing Box in the mail. So that we can make our service as efficient and safe as possible, we do not accept hand-delivered m
What’s your return policy once my items have been digitally preserved?
Think we missed something? We make returns super easy. Simply contact us to set up a review and if we can’t fix it, you get your money back. No hassle. We accept returns within 30 days of completion of an order. An order is considered complete from t
What if all of my items do not fit in my KODAK Digitizing Box?
No worries!. The shipping label included with your KODAK Digitizing Box is valid for any box you need to use in order to send your items to us. Please feel free to find another sturdy box to pack your order in. Then just tape it up securely and apply
Can you ship to a PO Box?
Unfortunately, no. In an effort to offer the most reliable shipping options, we do not ship to PO Boxes. At this time, we also do not ship to Hawaii or Alaska. However, we are always adding new features and services to serve as many customers as poss
What forms of payment do you accept?
We accept all major cards including Visa, American Express, MasterCard, and Discover. We also accept PayPal and Amazon Pay. We do not accept checks.
Can you convert copyright material?
We’d love an opportunity to digitize your memories, but when it comes to copyrighted material, the issue is a little more complicated. When you submit your order to us, you are indicating that you are not acting in violation of any copyright laws by
How do you ship my items back to me?
We use UPS Surepost shipping to send your completed order back to you. This is is already included as a part of our flat-rate round-trip shipping fee for all orders!. Once the shipping label is created, you will receive an email with the tracking inf
Is the KODAK Digitizing Box process safe?
Yes! At KODAK Digitizing Box, we take your order's safety very seriously. We've designed your KODAK Digitizing Box to be the safest way to digitize your home movies and photos. We are the leader for home movie and photo conversion. We've served over
What is an item? How many items will fit in my box?
Every KODAK Digitizing Box is preset to have a certain number of items in it. To give you the flexibility to send in a wide variety of items in your box, we covered all the bases. An item can be:. Different sized KODAK Digitizing Boxes hold a differe
What is your location?
KODAK Digitizing Box is located right here in the USA. Specifically, we are located in Chattanooga, Tennessee. Chattanooga is nestled between the mountains and rolling hills of the southern end of the Appalachian Mountains. Tucked right along the Ten