I would like to change or add items to my order. What should I do?Updated 3 months ago

We can help with that!

You may use the upgrade stickers included in your box to add digital outputs to your order. We've also included some "Additional Item" barcodes if you find a few extra items to digitize.

To inquire about making other changes to your order, please contact our Customer Support Team by email at [email protected], by making a request online here, or by phone.

If you have already shipped your order to us, we are only able to make limited changes (like adding a USB thumb drive) to your order. Any additional video tapes, film reels, audio, or photos will require a separate order. This is a safety measure to make sure we know where all of your items are at all times.