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Email us at questions@kodakdigitizing.com or give us a call at 423-602-2576. Our phone hours are 9:00am - 5:00pm EST.

KODAK Digitizing (May 2025)

Do you have a question but can&apos;t find an answer in our&#xA0;<a href="https://help.kodakdigitizing.com">Help Center</a>? We&apos;re here to help!
Our Customer Support Team can be reached via email at <a href="mailto:questions@kodakdigitizing.com" target="_self">questions@kodakdigitizing.com,</a>&#xA0;by making a request online&#xA0;<a href="https://help.kodakdigitizing.com/hc/en-us/requests/new" target="_self">here</a>, or by phone at 423-602-2576. <span data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We&apos;re here to help!\n\nDo you have a question that you can&apos;t find an answer to in our Help Center? Not a problem! For quick answers, simply contact our Customer Support team here. \n\nWe can also be reached by our live chat feature at the bottom left-hand corner of your screen.\n\nIf you prefer to speak to a representative over the phone, we offer limited phone support at (800) 797-8210. Our lines are open Monday - Friday from 9am - 6pm EST. Give us a call, we would love to hear from you!\n\nCan\u2019t find your answer in our support center? Contact us directly.&quot;}">Our phone support hours are 9am to 5pm EST from Monday to Friday.
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Do you have a question but can't find an answer in our Help Center? We're here to help!. Our Customer Support Team can be reached via email at questions@kodakdigitizing.com, by making a request online here, or by phone at 423-602-2576. Our phone supp

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During The Process

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Can you convert my tapes? Is it a high quality transfer?

Will you clean my Photos, Slides or Negatives?

What aspect ratio are videos digitized to?

How should I clean my photos?

What is the video quality?

Can you convert my Kodak Photo Disc?

What if my tapes aren't full?

Can I send my photo items to you in albums, frames, cases, carousels, or sleeves?

How are photos, slides, and negatives counted?

Do you clean film before you digitize it?

Should I remove my tapes from their cases?

Do you convert adult content?

What resolution do you digitize film to?

Do you repair films?

Can you color correct my film?

Do you transfer Mini DVDs to standard DVDs or digital files?

Can you convert my negatives?

Can you convert my film reels?

Do you digitize my entire tape?

What resolution do you digitize tapes to?

Can you convert undeveloped 8mm, 16mm, or 35mm film?

What formats do you convert?

Do you convert floppy discs to digital?

Do you repair broken tapes?

Will my audio tracks be separated?

Can you convert my videotapes?

Can you scan old newspaper or yearbook articles?

What are the film reel sizes?

What is tracking?

Can you fix the tracking on tapes?

How do you convert film? What is the quality?

Will you edit, improve, or restore my film footage?

What is optical sound, and can you capture it from my 8mm or 16mm film reels?

Can you convert my slides?

What is the scan resolution of your photos?

Do you convert professional tapes or photos?

Do you restore old photos?

Can you convert my pictures?

Can you convert my photos? Is it a high quality transfer?

Can you capture sound from my 8mm, Super 8, or 16mm film reels?

How do you count film reels?

Can you convert beta tapes?

Will you keep my photos in chronological order?

Can you transfer moldy or water damaged tapes?

Can you convert foreign or PAL tapes?

Your Items

What are the dimensions of your boxes?

Thank you for your feedback!

What is digitization?

What is your privacy policy?

Do you provide services internationally?

I'm between box sizes. What do I do?

Does my KODAK Digitizing Box expire?

Will you return my original items?

How can I mix and match items?

Do you ship to Hawaii or Alaska?

Is it safe?

How does it work?

What is included?

How long does it take?

Can you ship to an APO or FPO?

Can I mix and match my formats?

What’s your return policy?

I live in Chattanooga. Can I bring my order to you?

What’s your return policy once my items have been digitally preserved?

What if all of my items do not fit in my KODAK Digitizing Box?

Can you ship to a PO Box?

What forms of payment do you accept?

Can you convert copyright material?

How do you ship my items back to me?

Is the KODAK Digitizing Box process safe?

What is an item? How many items will fit in my box?

What is your location?

Processes and Policies

How many DVDs/CDs will I receive if I select the disc set?

Can I play my thumb drive on my TV?

What will I receive back when I purchase a reel-to-reel USB thumb drive or digital download?

What will I receive back when I purchase a reel-to-reel CD set?

Which storage option is best?

Will my Film DVD be in chronological order?

How do I play my DVDs/CDs?

Can you copy my personal DVD/CD to a digital file?

Can I add a USB thumb drive to my order?

What is the digital download?

DVD vs digital files? Which one is for me?

Can you combine my tapes onto a single DVD?

What will I get back?

I have an iPad or newer computer — I don't want DVDs. What should I do?

Will the DVD work in my DVD player?

Why should I get a USB thumb drive?

Will all of my digital files fit onto one thumb drive?

What format are the digital files on my USB thumb drive?

Digital Products

Can I give KODAK Digitizing Box as a gift?

What is the price of an extra item?

Can I add items to my KODAK Digitizing Box?

What is the price of a KODAK Digitizing Box?

What is KODAK Digitizing Box?

How much does a USB thumb drive cost?

Can I have a refund if I missed the sale or the price of an item dropped?

How do I place an order?

Do you offer bulk pricing?

Pricing

How do Kodak Digitizing Groupon vouchers work?

Do you offer gift certificates?

Can I submit multiple promo codes on a single order?

I have a promo code, now what?

How do I redeem my promo code?

Promotions and Vouchers

What To Expect

How do I prep my film before sending?

Can I ship my order in multiple boxes?

Where do I stick my barcodes?

Where do I place my barcodes on my items?

What's inside my KODAK Digitizing Box?

How do I go about labeling my items?

Where can I ship my KODAK Digitizing Box?

How should I package my order for shipment?

Order Prep

I have already ordered, what's next?

Did you receive my order?

How long does it take to receive my KODAK Digitizing Box?

Order Tracking

I moved. Can I change my shipping address?

How do I cancel my order?

What's your cancellation policy?

I would like to change or add items to my order. What should I do?

Update Order

How do I unsubscribe from texts and/or emails?

Can I call you?

What is your phone number?

Why are my audio reels split into multiple files?

Why are my tapes split into multiple files?

Why is my film reel split into multiple files?

Why is there extra blank footage on my digital files?

How do I use my digital files?

What can I do with my digital files, and how do I edit them?

Why won't my digital files work in iMovie?

My digital files look jumpy or choppy when I play them back in Quicktime. What should I do?

How can I edit my audio digital files?

Digital Files

How do I access my thumb drive files?

My USB thumb drive keeps asking to be formatted every time I plug it in. What should I do?

Contact Customer SupportUpdated 3 months ago